Gen AI and Social Media Transform How U.S. Travelers Plan Travel Reveals New Amadeus Research

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NEW YORK--(BUSINESS WIRE)--Sep 22, 2025--

U.S. travelers are increasingly turning to Generative AI and social media to plan travel according to a major new Amadeus global study, including 2,000 U.S. travelers.

Social media is now the primary source of travel inspiration having replaced ‘recommendations from family and friends’ to become the most influential channel - 34% of U.S. travelers now use social media to find ideas and inspiration for trips, flights and hotels. According to the research, the number of Americans turning to social media for travel inspiration increased 21% during the previous twelve months, with usage by Generation X (44-59 year-olds) growing more quickly than any other cohort (30%).

However, Generative AI is seeing the fastest growth (30%) with 17% of U.S. travelers now consulting AI tools like Chat GPT and Perplexity to source travel ideas. Travelers of all ages are turning to AI but use by baby boomers (60-78) increased most dramatically (60%) during the past year. This rapid growth means AI is already used by more travelers than traditional sources of inspiration, such as newspapers (12%) and travel agents with a physical presence (16%), which both saw modest year-over-year declines.

AI uncovers hidden gems but travelers question accuracy

However, when asked about their experience of using AI for trip planning U.S. travelers offered a mixed verdict. Travelers highlighted AI’s ability to help them discover hidden gems like restaurants or hotels (37%) and said AI tools helped them plan more creative and unexpected trips (36%). However, only a third of respondents said AI saved them time compared to traditional trip planning and 27% said AI had returned inaccurate information, which led to a similar number of travelers feeling the need to double check AI responses by visiting other sources of information.

Traveler’s top sources of inspiration

Decius Valmorbida, President of Travel, Amadeus said: “The way people plan travel is transforming rapidly as new digital sources of inspiration gradually replace established practices. New technology is improving every step in the journey from Gen AI inspiration to biometric check-in and immigration at the airport. To truly deliver on traveler expectations of a seamless and intuitive experience we believe that more collaboration across the travel ecosystem is required. Every player involved in the traveler journey needs to work together to remove friction and prioritize the traveler, and technology can enable that.”

Francisco (Paco) Pérez-Lozao Rüter, President, Hospitality, Amadeus added: “The excitement and anticipation about the potential of AI is clear, but the results of this study show that Gen AI tools aren’t yet ready for trip planning prime time. The travel and hospitality industry has a lot of work to do to harness AI. We need to work together to apply these new models specifically to travel, ensuring they are trained on reliable and accurate information with better integration to the existing travel ecosystem and new interfaces that better harness the potential for personalization.”

The study also revealed U.S. travelers are seeking reassurance using AI when traveling. 68% of travelers are willing to pay a one-off fee for an ‘AI-travel assistant offering in-trip information and bookings,’ stating they were open to an average charge of 5.8% of the cost of an entire trip. The figure was highest among younger travelers, with 76% of those aged 18-34 willing to pay for an AI assistant, along with 78% of 35–54-year-olds.

Transforming travel with a connected airport experience

When asked about difficulties encountered at the airport, U.S. travelers said they are most concerned about losing travel documents (38%), lost luggage (35%) and long queues for security and check-in (33%). Perhaps that’s why respondents are increasingly open to using new technology at the terminal to increase convenience, reduce queues and remove friction.

• 61% of Americans favored the use of biometrics to replace repetitive document and identity checks at key airport touchpoints like check-in, boarding and immigration.
• Half of respondents said they would choose to have their bags checked-in and collected from their home and delivered to their destination.
• A significant minority of respondents expressed a desire for digital wallets to securely store travel documents like passports and boarding passes.

Disruption management now a make-or-break issue for U.S. travelers

The study reveals it is how travel disruptions are handled rather than the fact they sometimes occur, which matters most in terms of traveler loyalty to a provider.

• Three-quarters (75%) of respondents agree the true quality of a travel provider emerges clearly in how they handle and communicate about disruptions.
• Streamlined, end-to-end technology solutions that enable effective disruption management can deliver a competitive edge: 73% indicate they would rebook with providers who handle disruptions efficiently and transparently.

The study revealed that the application of technology is widely supported by U.S. travelers, however 52% still prefer speaking to a human representative when problems arise alongside those who find reassurance in apps to manage disruptions independently, underscoring the need to provide a range of options.

Notes to the editors:

About Amadeus

Amadeus makes the experience of travel better for everyone, everywhere by inspiring innovation, partnerships and responsibility to people, places and planet.

Our technology powers the travel and tourism industry. Inspiring more open ways of working. More connected ways of thinking, centered around the traveler. Our open platform connects the global travel and hospitality ecosystem. From startups to big industry players and governments too. Together, transforming how travel works.

We are working to make travel a force for social and environmental good. A collective responsibility to protect and improve the people and places we visit, ensuring travel continues to make positive contribution to our world.

We apply innovation to meet new needs, to solve real challenges. Our truly diverse global workforce, made up of 150 nationalities, is passionate about travel and technology.

We are an IBEX 35 company, listed on the Spanish Stock Exchange under AMS.MC. We have also been recognized by the Dow Jones Sustainability Index for the last 13 years.

Amadeus. It’s how travel works better.

Learn more about Amadeus at www.amadeus.com, and follow us on:

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CONTACT: Chris Clarke

[email protected]

KEYWORD: UNITED STATES NORTH AMERICA NEW YORK

INDUSTRY KEYWORD: TRANSPORTATION DATA MANAGEMENT DESTINATIONS TECHNOLOGY VACATION TRAVEL COMMUNICATIONS SOCIAL MEDIA TOURIST ATTRACTIONS SOFTWARE ARTIFICIAL INTELLIGENCE

SOURCE: Amadeus

Copyright Business Wire 2025.

PUB: 09/22/2025 09:00 AM/DISC: 09/22/2025 08:59 AM

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