Genesys Earns Spot on G2’s 2026 Best Software Awards for Agentic AI and Customer Service Products

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SAN FRANCISCO--(BUSINESS WIRE)--Feb 18, 2026--

Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, today announced it has been named to G2’s 2026 Best Software Awards, for both Best Agentic AI Software and Best Customer Service Software.

As the world’s largest and most trusted software marketplace, G2 reaches over 100 million buyers annually. Its annual Best Software Awards rank the world’s best software companies and products based on authentic, timely reviews from real users. The recognition in G2’s 2026 Best Software Awards highlights the strength of Genesys in delivering AI-powered experiences on the strategic platform for the experience economy.

“Organizations today compete on experiences, not just products or services,” said Scott Cravotta, chief customer officer at Genesys. “Being recognized by G2 for both agentic AI and customer service software underscores the transformative impact that Genesys delivers for enterprises worldwide. Our agentic AI capabilities enable enterprises to achieve autonomous, goal-driven orchestration, delivering measurable efficiency while strengthening loyalty through more human-centered experiences.”

“As buyers increasingly shift to AI-driven research to discover software solutions, being recommended in the ‘answer moment’ must be earned with credible proof,” said Godard Abel, co-founder and CEO at G2. “Our Best Software Awards are grounded in trusted data from authentic customer reviews. They not only give buyers an objective, reliable guide to the products that help teams do their best work, but they’re also the proof AI search platforms rely on when sourcing answers. Congratulations to this year’s winners, including Genesys. Earning a spot on these lists signals real customer impact.”

Genesys empowers organizations to move beyond fragmented customer service to orchestrate seamless, empathetic experiences at scale. Through Genesys Cloud™, the AI-Powered Experience Orchestration platform, the company connects people, data and systems across the enterprise to coordinate every customer interaction in real time. This unified approach enables organizations to deliver more consistent, personalized experiences while improving operational performance and business outcomes.

About Genesys

Genesys ® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.Genesys.AI.

© 2026 Genesys. All rights reserved. Genesys, the Genesys logo and Genesys Cloud, are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.

About G2’s Best Software Awards

G2’s 2026 Best Software Awards feature dozens of award lists, ranking software vendors and products using G2’s proprietary algorithm. The results are based on G2’s verified user reviews and publicly available market presence data. To be eligible for the Best Software Awards, a software company or product must have received at least 10 approved reviews during the 2025 calendar year. Scores reflect only data from reviews submitted during this evaluation period.

To learn more, view G2’s 2026 Best Software Awards and read more about G2’s methodology.

About G2

G2 is the world's largest and most trusted software marketplace. More than 100 million people annually — including employees at all Fortune 500 companies — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation and grow their business — including Salesforce, HubSpot, Zoom, and Adobe. To learn more about where you go for software, visit www.g2.com and follow G2 on LinkedIn.

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SOURCE: Genesys

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PUB: 02/18/2026 11:00 AM/DISC: 02/18/2026 11:00 AM

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