Intradiem Delivers Record 2025 Results, Enters 2026 with Strong Momentum

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ATLANTA--(BUSINESS WIRE)--Feb 18, 2026--

Intradiem, the leader in Dynamic Workforce Orchestration for enterprises with large, structured workforces, closed 2025 with record performance, reinforcing its position as a category-defining provider of people-first, real-time automation and AI for structured workforces. The company accelerated progress toward its long-term mission of reinventing customer service for everyone.

Specifically, Intradiem:

• Delivered record net new bookings
• Achieved net retention above 114 percent
• Released its powerful next generation platform

Just as importantly, customers continued to translate real-time automation into meaningful results, with customer savings reaching a new all-time high for the full year.

“The workforce is any organization’s most valuable asset, and Intradiem is committed to helping companies get maximum value from their people while also making it easier for those workers to thrive,” said Jennifer Lee, President and Co-CEO of Intradiem. “In 2025, we dedicated the talents and energies of our teams to helping customers operate with more agility. By modernizing the platform behind our solutions and giving teams the ability to adjust work in real time, we supported employees more effectively and met customer needs as they changed.”

That focus led to a major transformation of the underlying platform that powers Intradiem’s solutions. Throughout the year, the company reinforced core capabilities to make them more responsive, adaptable, and ready for what comes next. The result is a stronger foundation for Dynamic Workforce Orchestration — an operating model designed to continuously sense demand, reallocate work, and support employees as conditions shift throughout the day.

Internally, Intradiem continued to invest in its people and culture. The company recorded an eNPS score of 79 in 2025 and sustained its long-standing commitment to service through the Servant’s Heart program, with employees supporting more than 100 organizations across three countries.

As 2026 begins, Intradiem is focused on helping customers build durable, flexible operations. The company believes Dynamic Workforce Orchestration, grounded in responsiveness, adaptability, and respect for the human side of service, will play a central role in how organizations meet customer needs.

About Intradiem

For enterprises with large, structured workforces, Intradiem is the leader in Dynamic Workforce Orchestration. Unlike traditional solutions that require manual intervention, Intradiem acts on what’s happening right now — automatically making real-time adjustments to get the most value out of your greatest investment — your people — every minute of every day. Intradiem doesn’t replace your systems; it makes them smarter. It’s automation built for humans, delivering proven, measurable ROI, better customer experiences, and more engaged, resilient teams.

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CONTACT: Melissa Spies

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KEYWORD: GEORGIA UNITED STATES NORTH AMERICA

INDUSTRY KEYWORD: PROFESSIONAL SERVICES DATA MANAGEMENT BUSINESS TECHNOLOGY TELECOMMUNICATIONS SOFTWARE

SOURCE: Intradiem

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PUB: 02/18/2026 09:00 AM/DISC: 02/18/2026 09:03 AM

http://www.businesswire.com/news/home/20260218972944/en